SUPPORT PLANS
Business User and PC Set-up & Support
Business Hours Helpdesk Support*
Email Protection
Basic Email
Protection
Premium Email
Protection
Premium Email Protection & Archive
Endpoint Protection
Basic Endpoint
Protection
Premium Endpoint Protection with MDR, SOC
Enterprise Endpoint Protection with MDR
Phish Threat/ Security Behavior Training
Phish Threat
Training
Phish Threat/ Security
Behavior Training
Phish Threat/ Advanced Security Behavior Training
Password Manager
Network Security Risk Assessments
Dark Web Monitoring
DNS Protection
Inventory Management
Warranty Management**
User Email and File (SaaS) Back Ups
Cloud Back Up Services***
Back Up Services
+ NOC
Advanced Back Up Services + NOC
Monthly Delivered Ticket Documentation and Reviews
Monthly Delivered Customer Service Reviews
Quarterly Business Reviews
Network Support with 24×7 System Monitoring*
Firewall Support
Network Switch Support
Access Point Support
Server Support
Included onsite hours per month (Tier 1 contract hours) *
Microsoft 365 (Annual Subscription Required)
Business Standard
Business Premium
Enterprise E3
Preferred Pricing on Additional Recommended Software