Smart Pro Technologies Support Plans




  • Included
  • Not Included

Business User and PC Set-up & Support

Business Hours Helpdesk Support*

Email Protection

Basic Endpoint Protection

Control Security Operation Center (SOC) + Endpoint Protection

Complete Security Operation Center (SOC) + Endpoint Protection + Archive

Phish Threat Training

Security Behavior Training

Advanced Security Behavior Training

Password Manager

Inventory Management

Warranty Management**

User Email and File (SaaS (Software as a Service)) Back Ups

Back Up Services***

Advanced Back Up Services + Network Operations Center (NOC)

Monthly Delivered Ticket Documentation and Reviews

Monthly Delivered Customer Service Reviews

Quarterly Business Reviews

Network Support with 24×7 System Monitoring*

Firewall Support

Network Switch Support

Access Point Support

Server Support

Included onsite hours per month (Tier 1 contract hours) *


Microsoft Business Standard (Annual Subscription Required)

Microsoft Business Premium (Annual Subscription Required)

Microsoft Enterprise E3 (Annual Subscription Required)

Preferred Pricing on Additional Recommended Software




Additional Contract On-Site Support (MSA (Managed Services

(T1/hr. &
$55 & $75

(Customer request, excluding weekly touchpoints, onsite presence, non-ticket

After Hours support

1.5x rate

530pm – 11pm – M – F

Nights, Weekends and Holiday Support

2x rate

11pm – 8am M-F, Sat, Sun, Holidays

Workstation Warranties

Per Device
Per Term (12mo-36mo)

Server Warranties

Per Device
Per Term (12mo-36mo)

Workstation Backup

Per Device

Server (Physical Machine)

Per Device

Server (Virtual Machine)

Per Device

+Premium Hosted Disaster Recovery Storage


+Hosted Cloud Storage