Director of IT Operations

Director of IT Operations
With over 25 years of experience leading technology and operations teams, Don Newsome brings deep strategic insight and hands-on leadership to his role as Director of IT Operations at Smart Pro Technologies. Known for his forward-thinking approach and commitment to operational excellence, Don drives innovation, efficiency, and growth across every facet of the organization.
Don has built a reputation for transforming complex challenges into streamlined scalable solutions. He oversees company-wide operational strategy, manages cross-functional teams, and leads initiatives that enhance service delivery, optimize resources, and elevate client satisfaction.
His expertise spans strategic planning, process optimization, financial oversight (P&L management), business development, and executive leadership. With a strong background in IT operations management and service delivery, Don effectively bridges technical strategy with business goals, ensuring Smart Pro Technologies continues to deliver world-class solutions and exceptional client experiences.
At Smart Pro Technologies, Don is passionate about fostering a culture of continuous improvement, collaboration, and innovation. He empowers his teams to achieve excellence through accountability, efficiency, and forward-thinking technology strategies that drive long-term success for clients and the organization alike.